/* Live chat + co-browse widget */
.itp-chat-root{
  position:fixed;
  right:max(20px, env(safe-area-inset-right, 0px));
  bottom:max(20px, env(safe-area-inset-bottom, 0px));
  z-index:70;
  font-family:inherit;
  /* keep FAB + badge + shadow inside the clipped viewport (html/body overflow-x:hidden) */
  width:58px;height:58px;
  overflow:visible;
  pointer-events:none;
}
.itp-chat-root > *{pointer-events:auto}
.itp-chat-launcher{
  width:58px;height:58px;border:0;border-radius:50%;cursor:pointer;
  background:linear-gradient(135deg,#03466e,#03466e);color:#fff;
  box-shadow:0 8px 24px rgba(3,70,110,.32);
  display:flex;align-items:center;justify-content:center;font-size:22px;position:relative;
  margin:0;
}
.itp-chat-launcher:hover{transform:translateY(-2px)}
.itp-chat-badge{
  position:absolute;top:0;right:0;min-width:18px;height:18px;padding:0 5px;
  border-radius:999px;background:#ef4444;color:#fff;font-size:10px;font-weight:800;
  display:none;align-items:center;justify-content:center;
  transform:translate(25%,-25%);
}
.itp-chat-badge.is-on{display:flex}
.itp-chat-panel{
  position:absolute;right:0;bottom:70px;width:min(360px,calc(100vw - 40px));
  height:min(520px,70vh);background:#fff;border:1px solid #DDE8EF;border-radius:18px;
  box-shadow:0 18px 50px rgba(20,41,58,.22);display:none;flex-direction:column;overflow:hidden;
}
.itp-chat-panel.is-open{display:flex}
.itp-chat-head{
  padding:14px 16px;background:linear-gradient(135deg,#03466e,#03466e);color:#fff;
  display:flex;align-items:flex-start;justify-content:space-between;gap:10px;
}
.itp-chat-head strong{display:block;font-size:15px}
.itp-chat-head span{display:block;font-size:11px;opacity:.8;margin-top:3px}
.itp-chat-ai-badge{
  display:inline-block;font-size:9px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;
  background:rgba(3,70,110,.12);color:#03466e;border:1px solid rgba(3,70,110,.22);
  border-radius:4px;padding:2px 6px;margin-bottom:6px;
}
.itp-chat-bubble.is-ai.is-admin{
  background:#EAF4F9;border-color:#B7D4E8;color:#0f2740;
}
.itp-chat-bubble.is-ai .itp-chat-text{white-space:pre-wrap}
.itp-chat-x{background:rgba(255,255,255,.12);border:0;color:#fff;width:32px;height:32px;border-radius:8px;cursor:pointer;font-size:18px}
.itp-chat-msgs{flex:1;overflow:auto;padding:14px;background:#F5F8FB;display:flex;flex-direction:column;gap:10px}
.itp-chat-bubble{
  max-width:85%;padding:10px 12px;border-radius:14px;font-size:13px;line-height:1.45;font-weight:600;
}
.itp-chat-bubble.is-visitor{align-self:flex-end;background:#03466e;color:#fff;border-bottom-right-radius:4px}
.itp-chat-bubble.is-admin{align-self:flex-start;background:#fff;border:1px solid #DDE8EF;color:#14293A;border-bottom-left-radius:4px}
.itp-chat-bubble.is-system{align-self:center;background:transparent;color:#6c757d;font-size:11px;font-weight:700;padding:4px 8px}
.itp-chat-bubble.is-navigate{align-self:stretch;max-width:100%;background:#F0F7FC;border:1px solid #BFD9EA;color:#03466e}
.itp-chat-bubble time{display:block;margin-top:5px;font-size:10px;opacity:.7;font-weight:700}
.itp-chat-nav-actions{display:flex;gap:8px;margin-top:8px}
.itp-chat-nav-actions button,.itp-chat-nav-actions a{
  border:0;border-radius:8px;padding:7px 10px;font-size:12px;font-weight:800;cursor:pointer;text-decoration:none;
}
.itp-chat-go{background:#03466e;color:#fff}
.itp-chat-dismiss{background:#fff;color:#475569;border:1px solid #DDE8EF !important}
.itp-chat-compose{display:flex;gap:8px;padding:12px;border-top:1px solid #DDE8EF;background:#fff}
.itp-chat-compose input[type="text"]{
  flex:1;border:1px solid #DDE8EF;border-radius:10px;padding:10px 12px;font:inherit;font-size:13px;
}
.itp-chat-upload{
  width:40px;height:40px;border-radius:10px;background:#F1F5F9;display:flex;align-items:center;justify-content:center;
  cursor:pointer;color:#03466e;flex-shrink:0;
}
.itp-chat-compose button{
  border:0;border-radius:10px;padding:0 14px;background:#03466e;color:#fff;font-weight:800;cursor:pointer;
}
.itp-chat-empty{margin:auto;text-align:center;color:#6c757d;font-size:13px;font-weight:600;padding:24px}
.itp-cobrowse-toast{
  position:fixed;left:50%;bottom:90px;transform:translateX(-50%);z-index:75;
  background:#03466e;color:#fff;border-radius:14px;padding:12px 14px;box-shadow:0 12px 40px rgba(0,0,0,.25);
  display:none;align-items:center;gap:12px;max-width:min(440px,calc(100vw - 24px));font-size:13px;font-weight:700;
}
.itp-cobrowse-toast.is-on{display:flex}
.itp-cobrowse-toast button{border:0;border-radius:8px;padding:8px 10px;font-weight:800;cursor:pointer}
.itp-cobrowse-toast .go{background:#fff;color:#03466e}
.itp-cobrowse-toast .no{background:rgba(255,255,255,.15);color:#fff}
.itp-chat-consent{
  padding:12px 14px;background:#FFFBEB;border-bottom:1px solid #FDE68A;font-size:12px;font-weight:600;color:#92400E;
}
.itp-chat-consent.is-done{display:none}
.itp-chat-consent p{margin:0 0 8px;line-height:1.4}
.itp-chat-consent button{
  border:0;border-radius:8px;padding:8px 12px;background:#03466e;color:#fff;font-weight:800;cursor:pointer;font-size:12px;
}
.itp-proactive{
  position:fixed;right:max(20px, env(safe-area-inset-right, 0px));bottom:max(90px, calc(env(safe-area-inset-bottom, 0px) + 78px));z-index:72;width:min(300px,calc(100vw - 40px));
  background:#fff;border:1px solid #DDE8EF;border-radius:16px;padding:14px;box-shadow:0 14px 40px rgba(20,41,58,.2);
}
.itp-proactive strong{display:block;font-size:14px;color:#14293A}
.itp-proactive p{margin:6px 0 12px;font-size:12px;color:#64748B;font-weight:600;line-height:1.4}
.itp-proactive .yes{border:0;border-radius:8px;padding:8px 12px;background:#03466e;color:#fff;font-weight:800;cursor:pointer;margin-right:8px;text-decoration:none;display:inline-block}
.itp-proactive .no{border:0;border-radius:8px;padding:8px 12px;background:#F1F5F9;color:#475569;font-weight:800;cursor:pointer}
.itp-upsell-list{display:flex;flex-direction:column;gap:6px;margin-top:8px}
.itp-upsell-list .itp-chat-go{width:100%;text-align:left}

.itp-chat-bubble.is-offer,.itp-chat-bubble.is-stock,.itp-chat-bubble.is-rescue{background:#ECFDF5;border-color:#A7F3D0;color:#065F46}
.itp-chat-offline{
  padding:12px 14px;background:#FEF2F2;border-bottom:1px solid #FECACA;font-size:12px;font-weight:600;color:#991B1B;
  display:flex;flex-direction:column;gap:8px;
}
.itp-chat-offline[hidden]{display:none !important}
.itp-chat-offline p{margin:0;line-height:1.4}
.itp-chat-offline .itp-chat-go{display:inline-block;text-align:center;padding:8px 12px;border-radius:8px;background:#25D366;color:#fff;font-weight:800;text-decoration:none;font-size:12px}
.itp-chat-callback-toggle{
  border:1px solid #FECACA;border-radius:8px;padding:8px 12px;background:#fff;color:#991B1B;font-weight:800;cursor:pointer;font-size:12px;
}
.itp-chat-callback-link{
  border:0;background:transparent;color:#64748B;font-size:11px;font-weight:700;cursor:pointer;padding:6px 12px 10px;text-align:left;
}
.itp-chat-callback-link[hidden]{display:none !important}
.itp-chat-callback{
  padding:10px 12px;border-bottom:1px solid #DDE8EF;background:#fff;display:flex;flex-direction:column;gap:8px;
}
.itp-chat-callback[hidden]{display:none !important}
.itp-chat-callback input{
  border:1px solid #DDE8EF;border-radius:8px;padding:9px 10px;font:inherit;font-size:13px;
}
.itp-chat-callback button{
  border:0;border-radius:8px;padding:9px 12px;background:#03466e;color:#fff;font-weight:800;cursor:pointer;font-size:12px;
}
.itp-chat-compose[hidden]{display:none !important}
.itp-live-pulse{
  outline:3px solid #F59E0B !important;outline-offset:4px;animation:itpPulse 1s ease-in-out 3;
  position:relative;z-index:60;
}
@keyframes itpPulse{0%,100%{outline-color:#F59E0B}50%{outline-color:#FDE68A}}
.itp-live-pin{
  position:fixed;z-index:80;transform:translate(-50%,-100%);
  background:#03466e;color:#fff;border-radius:12px;padding:8px 12px;font-size:12px;font-weight:800;
  box-shadow:0 10px 30px rgba(0,0,0,.25);pointer-events:none;
}
.itp-live-pin::after{
  content:"";position:absolute;left:50%;bottom:-6px;transform:translateX(-50%);
  border:6px solid transparent;border-top-color:#03466e;
}

@media(max-width:640px){
  .itp-chat-root{right:12px;bottom:72px}
  .itp-chat-panel{bottom:66px}
  .itp-proactive{right:12px;bottom:140px}
}