Official coverage
IT Promax provides official manufacturer warranty coverage on eligible products sold through our store, unless a listing clearly states otherwise (for example refurbished or “as-is” items).
What you need
- Original invoice / order number from IT Promax
- Product serial number (when applicable)
- Description of the issue and photos/videos if relevant
How claims work
Contact us first so we can verify eligibility and guide you to the correct warranty channel (local authorized service or manufacturer process). Do not ship products back without confirmation.
What’s not covered
Physical damage, liquid damage, unauthorized repairs, missing accessories, and normal wear are typically excluded by manufacturers. Software issues and consumables follow the brand’s own policy.
Contact
WhatsApp +961 70 012 451 · Email info@itpromax.net
