Who we are
IT Promax Store (legal name: IT Promax) operates itpromax.store from Mar Elias Street, Beirut, Lebanon. Contact: info@itpromax.net · phone / WhatsApp +961 70 945 470. Full details: Contact page.
Information we collect
We collect information needed to process orders and support you, including name, phone, email, delivery address, payment method choice, and order history. If you use WhatsApp or live chat, message content related to your order may be stored so we can help you.
How we use your information
- Fulfill and deliver orders
- Send delivery and order status updates
- Handle warranty, returns, and support requests
- Improve the store experience and prevent fraud
- Optional marketing (newsletter) only if you subscribe — you can unsubscribe anytime
We do not sell your personal information.
Cookies & analytics
We use essential cookies for cart and checkout. With your consent we may use analytics cookies (for example Google Analytics) to understand traffic. You can decline non-essential cookies via the cookie banner. See also our cookie notice on the site.
Sharing with service partners
We share only what is needed with:
- Delivery partners (name, phone, address)
- Payment providers when you pay online
- IT / hosting providers that keep the store running securely
They may process data only to provide their service to us.
Retention
Order and invoice records are kept as required for accounting, warranty, and legal obligations in Lebanon. Support chats are kept as long as useful for your case, then deleted or anonymized.
Your choices
You may request access, correction, or deletion of personal data that is not required to keep for legal/accounting reasons. Email info@itpromax.net or use the Contact page.
Security
The store runs over HTTPS. We limit staff access to order data and use industry-standard hosting protections. No method of transmission is 100% secure; please avoid sending unnecessary card numbers over WhatsApp.
Updates
We may update this policy from time to time. The latest version is always published at /pages/privacy (also /privacy).